Emerald Solar Energy Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website emeraldsolar.co.uk or contact us regarding our solar energy solutions.
1. Who we are
Emerald Green Energy Ltd is a UK-based solar energy provider, trading as Emerald Solar.
Registered address: 1 Cranmore Drive, Solihull, B90 4RZ
Email: info@emeraldsolar.co.uk
Phone: 0800 254 5440
We are the data controller responsible for your personal information.
2. Information we collect
We may collect and process the following types of information:
- Contact details – name, address, phone number, and email address.
- Property information – details relevant to solar system installation and energy usage.
- Marketing preferences – your communication preferences and feedback.
- Technical data – IP address, browser type, device information, and usage data (via cookies and analytics).
3. How we collect your data
We collect data:
- Directly from you when you fill in online forms, request a quote, call us, or email us.
- Automatically through cookies and similar technologies when you browse our website.
- From third-party platforms such as Trustpilot, Google, or social media when you interact with our content or leave a review.
4. How we use your data
We use your personal information to:
- Respond to your enquiries or provide quotes.
- Arrange surveys, installations, and aftercare.
- Improve our products, services, and website performance.
- Send you updates or marketing materials (only with your consent).
- Comply with legal obligations.
We will not sell or lease your information to third parties.
5. Lawful basis for processing
We process your data under one or more of the following legal bases:
- Contractual necessity – to provide the services you have requested.
- Legitimate interests – to improve customer experience or promote our services responsibly.
- Consent – for sending marketing materials or newsletters.
- Legal obligation – to meet regulatory or tax requirements.
6. Sharing your data
We may share your information only with:
- Authorised partners such as installation teams, finance providers, or technical support contractors.
- Professional advisors (e.g., auditors, insurers).
- Government bodies or regulators where required by law.
All third parties are required to respect the confidentiality of your information and process it securely.
7. Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting obligations.
8. Your rights
You have the right to:
- Access a copy of your personal data.
- Request correction or deletion of inaccurate or unnecessary data.
- Object to or restrict processing in certain circumstances.
- Withdraw consent at any time where processing is based on consent.
9. Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. While we take all reasonable steps to safeguard your data, no internet transmission is completely secure.
10. Cookies
Our Website uses cookies to improve user experience and site performance. For more information, please refer to our Cookies Policy.
11. Updates to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.